You can pay using PayPal, credit cards, or bank transfers. We accept multiple currencies: EUR, GBP, USD, AUD, and PLN. If your payment doesn’t go through during checkout, we’ll send you a payment link to complete your order.
Each Pixel Picture is custom-made just for you. Once we start building, changes or cancellations can only be made before shipping, with partial refunds (see below for details).
Before Shipping: You can cancel your order anytime before it’s shipped. If the build has started, we’ll refund 80% of the total cost to cover our expenses. After Delivery: If you decide to return the picture, the return shipping cost (via FedEx Premium) will be deducted from your refund. We’ll refund 50% of the remaining amount to cover assembly/disassembly costs.
Building your picture can take up to a few weeks, depending on its size. We’ll keep you updated on the timeline and notify you when it’s ready to ship.
We ship worldwide using FedEx Premium Shipping. All packages are fully insured, and you’ll receive a tracking link once your picture is on its way.
We only use your personal information to process and deliver your order. We respect your privacy and won’t share your details with anyone else.
If you have any questions, concerns, or just want to chat about your order, reach out to us anytime. We’re here to help!