Payment
We offer following payment methods and currencies.
| Currency | Credit Card | Paypal | Bank transfer |
|---|---|---|---|
| EUR | yes | yes | yes |
| USD | yes | yes | yes |
| GBP | yes | yes | yes |
| CAD | yes | yes | no |
| AUD | yes | yes | yes |
| PLN | yes | yes | yes |
If you have any questions - please contact us at hello@pixelpicture.eu
Shipping
We are based in Poland and ship worldwide. Average delivery times are following, but please note, that sometimes it takes a bit longer (Christmas season for instance). We send orders within 24 to 48 hours after the purchase but usually it takes a few hours.
- EU - 1-3 days (Fedex)
- USA - 4-6 days (Fedex)
- Switzerland, Australia, Canada - 4-6 days (Fedex)
- Other countries - 4-6 days (Fedex)
Actual shipping costs are shown during the first step of the checkout process
- USA (new Trump administration tariffs from September 1, probably 15%)
- Canada (duty fees collected in destination country, 15%-18% of the order value)
- Australia (no duty fees except for orders above 1000 AUD / ~ 550 EUR)
- New Zealand
- Japan
- Switzerland (duty fees collected in destination country, Fedex Fee 24 CHF + 7.7% Swiss VAT)
- Norway - VAT is collected on the border, the Norwegian Post company charges a fee of 149 NOK (12.87 euros) on orders with value 350-3000 NOK, 299 NOK on orders with value above 3000 NOK. www.posten.no/en/customs/receiving-from-abroad
- Israel (orders over $75 will go through customs and 17% VAT needs to be paid as well as some additional fee to the courier)
Bank account numbers for EUR, USD, GBP, AUD and PLN
EUR
| Name | Trix Studio Becela Kwapinski sp. j. |
| IBAN | BE30 9670 2089 8311 |
| BIC/SWIFT | TRWIBEB1XXX |
| Address | TransferWise Europe SA, Square de Meeûs 38 bte 40 Brussels, 1000, Belgium |
USD
| Name | Trix Studio Becela Kwapinski sp. j. |
| Account number | 8310340220 |
| Bank code (SWIFT / BIC) | CMFGUS33 |
| Routing number (ACH or ABA) | 026073150 |
| Address | 30 W. 26th Street, Sixth Floor, New York NY 10010, United States |
GBP
| Name | Trix Studio Becela Kwapinski sp. j. |
| Account number | 98959825 |
| IBAN (to receive GBP from UK only) | GB63 TRWI 2314 7098 9598 25 |
| UK Sort Code | 23-14-70 |
| Address | TransferWise, 56 Shoreditch High Street, London, E1 6JJ, United Kingdom |
AUD
| Name | Trix Studio Becela Kwapinski sp. j. |
| Account number | 206916866 |
| BSB Code | 774001 |
| Address | Suite 1, Level 11,66 Goulburn Street, Sydney, 2000, Australia |
PLN
| Name | Trix Studio Becela Kwapinski sp. j. |
| IBAN | PL34 1140 2004 0000 3702 7758 4696 |
| BIC/SWIFT | BREXPLPWMBK |
| Address | ul. Wodzisławska 2, 43-200 Pszczyna, Poland |
If you have any issues with the payment - let us know through the email hello@pixelpicture.eu. We can send you a Paypal payment request or you can alternatively pay using a regular bank transfer.
Warranty
We offer a standard, 2 year warranty as required by EU. If your part ships broken or it breaks during normal play, send us a photo of the broken part and we will send a replacement immediately, no questions asked. This saves your time and money as you don't have to return the broken item for inspection.
Questions or suggestions?
If you have any questions regarding either quality of the offered products, payment methods or shipping - feel free to contact us at hello@pixelpicture.eu